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About

Our Admissions Process

Asking for help is the hardest part. Once you call, we make the rest as straightforward as we can. Admission timing depends on clinical assessment, bed availability, insurance authorization and travel; ask admissions what is possible for you.

Step 1 — The First Call

Call (725) 550-5655 any time, day or night. You will reach a real admissions specialist, not a call center. The first call typically takes 10 to 20 minutes. We will ask about:

  • The substance or substances involved and how long they have been a problem
  • Any current physical symptoms or medical concerns
  • Your mental health history
  • Your insurance information (if you have it)
  • Where you are calling from and how you might get to Las Vegas

There is no obligation. You can ask any question, and you can hang up at any point. Everything you share is confidential.

Step 2 — Insurance Verification

If you have commercial insurance, admissions can check your benefits with carriers such as Aetna, Cigna, Blue Cross Blue Shield, UnitedHealthcare, Anthem, Humana, Magellan, and TRICARE. Network status depends on your specific plan, and how quickly we can estimate your out-of-pocket cost depends on the carrier.

If you do not have insurance or your insurance does not cover the level of care you need, we will discuss self-pay rates and any payment arrangements currently offered. Ask for costs in writing.

Verification is an estimate based on the information available before admission, not a guarantee of the insurer's final claim decision. Ask admissions what is known, what remains uncertain, and what paperwork you will receive. Our guide to a rehab bill after insurance explains terms and questions that can help you review later statements.

Step 3 — Clinical Pre-Assessment

A nurse or clinician will conduct a brief pre-admission assessment by phone. This helps us:

  • Confirm that residential treatment is the right level of care
  • Identify any medical or psychiatric needs that require special preparation
  • Review possible detox medications if applicable
  • Identify current prescriptions and, with the appropriate consent, determine whether coordination with a current prescriber is needed

If you have a complex medical history, we may schedule a brief call with our medical director before admission.

Do not stop, skip, or change a prescribed medication because you are preparing for treatment. Admissions can tell you how to bring an up-to-date medication list and whether to transport original labeled containers. After arrival, the medical team reviews each medication, the reason it was prescribed, safety considerations, possible interactions, and the available treatment plan before deciding how it will be handled. Bringing a prescription does not guarantee that it will be continued unchanged, substituted, or administered on the same schedule.

Practical Questions to Resolve Before Arrival

Device, nicotine, visitor, and medication procedures can change with safety requirements and an individual clinical plan. Ask admissions for the current written policy before packing or making plans around phone access, a laptop, work calls, smoking or vaping, nicotine replacement, visits, or prescription handling.

Residential care should not be planned as remote work. Access to a laptop or work calls is not promised and, if any access is considered, it depends on current facility rules and clinical review. Arrange leave and backup coverage rather than assuming you can work during treatment.

Tell admissions about childcare, pet care, court dates, accessibility needs, and other time-sensitive responsibilities early. These childcare and pet-care planning ideas may help you make a practical checklist.

If admission cannot happen on the expected date, ask what level of care is safe while you wait and where else an appropriate opening may be available. See what to do when no detox or rehab bed is available. Call 911 for a medical emergency or 988 for a mental health or suicide crisis.

Step 4 — Travel & Arrival

Ask admissions what transportation assistance is currently available. Out-of-state clients should call before booking a flight so admissions can help with arrival timing and say whether pickup from Harry Reid International Airport (LAS) is available. Our facility is at 198 Ebb Tide Cir, about 15 minutes from the airport.

What to bring:

  • Photo ID and insurance card
  • A list of current medications (or the medications themselves in original bottles)
  • Comfortable clothing for 30 days (laundry on-site)
  • Personal toiletries
  • A small amount of cash if desired

What to leave at home:

  • Valuables, jewelry, large amounts of cash
  • Substances of any kind, including over-the-counter sleep aids and supplements
  • Weapons of any kind

Step 5 — Intake & Settling In

When you arrive, our intake nurse will complete a full medical and psychiatric assessment, take vitals, conduct drug and alcohol screening, and confirm the medication plan for your detox. You will meet your assigned clinician and tour your private suite. Intake length varies with your medical needs.

Step 6 — The First 72 Hours

The first three days are focused on safety, comfort, and rest. If you are detoxing, you will receive medication to manage withdrawal symptoms as prescribed and nursing oversight according to your care plan. If detox is not needed, you will begin gentle orientation to the program — daily schedule, your treatment team, and the rhythms of life on the estate. As they stabilize, patients begin engaging more fully with individual and group therapy.

What Happens Next

The full residential program runs 30 to 90 days depending on your clinical needs and insurance coverage. Throughout the stay, your treatment team will regularly assess and adjust your plan. Before discharge, we coordinate aftercare — outpatient providers, sober living, ongoing MAT, family support — so you have a real plan and real connections in place.

Ready to Start?

Call (725) 550-5655 — admissions can take your call. Or verify your insurance online and we will call you back as soon as we can.

Frequently Asked Questions

Timing depends on clinical assessment, bed availability, insurance authorization and, for out-of-state patients, travel. Same-day admission is sometimes possible but not guaranteed.

No. You can self-refer by calling (725) 550-5655. We coordinate with your existing doctors when relevant, but a referral is not required.

That is a normal question, and one we will help you answer honestly. If outpatient care or a different level of treatment is the better fit, we will tell you and help you find the right program.

Admissions can answer general program questions without confirming whether someone is a patient. Patient-specific communication with family, employers, and other outside contacts requires the appropriate authorization or another legally permitted basis. During intake, patients can discuss who may receive information, what may be shared, and how to change or revoke that permission. Ask admissions for the current written privacy and communication policy.

Yes. We talk with families regularly. We can answer general questions, discuss the program, and help plan an intervention or admission — though admission itself requires the patient to consent.

Do not assume that personal devices or remote work will be available. Access may depend on the current facility policy, the stage of care, safety needs, and clinical review. Residential treatment is full-time care, and laptop access or work calls are not guaranteed. Ask admissions for the current written device policy and arrange leave or work coverage before arrival.

Do not pack cigarettes, vapes, or other nicotine products unless admissions confirms in writing that they are permitted under the current policy. Product and use restrictions may differ, and vaping is not promised. Tell admissions about nicotine use so the clinical team can assess withdrawal and discuss clinically appropriate options, including whether any nicotine-replacement product may be ordered.

Do not stop or change prescribed medication to prepare for admission. Give admissions a complete medication and dose list and follow their current written instructions for original labeled containers and transport. After arrival, the medical team reviews each medication for indication, safety, interactions, and the treatment plan. Continuation, substitution, timing, and administration are clinical decisions and are not guaranteed in advance.

Call us. Many plans include benefits for medically necessary residential addiction treatment, but coverage varies. If you do not have insurance or your plan has limits, we discuss self-pay rates and any payment arrangements currently offered. We do not turn people away without trying to help find a path.

Ready to Take the First Step?

Contact admissions to answer questions and check your benefits — confidentially and at no cost.

Call (725) 550-5655Verify Insurance