Step 1 — The First Call
Call (725) 550-5655 any time, day or night. You will reach a real admissions specialist, not a call center. The first call typically takes 10 to 20 minutes. We will ask about:
- The substance or substances involved and how long they have been a problem
- Any current physical symptoms or medical concerns
- Your mental health history
- Your insurance information (if you have it)
- Where you are calling from and how you might get to Las Vegas
There is no obligation. You can ask any question, and you can hang up at any point. Everything you share is confidential.
Step 2 — Insurance Verification
If you have commercial PPO insurance, we can verify your benefits in about ten minutes. We work with most major carriers — Aetna, Cigna, Blue Cross Blue Shield, UnitedHealthcare, Anthem, Humana, Magellan, and TRICARE — and can usually tell you on the same call what your out-of-pocket cost will be.
If you do not have insurance or your insurance does not cover the level of care you need, we will discuss self-pay rates and financing options. We are transparent about cost.
Verification is an estimate based on the information available before admission, not a guarantee of the insurer's final claim decision. Ask admissions what is known, what remains uncertain, and what paperwork you will receive. Our guide to a rehab bill after insurance explains terms and questions that can help you review later statements.
Step 3 — Clinical Pre-Assessment
A nurse or clinician will conduct a brief pre-admission assessment by phone. This helps us:
- Confirm that residential treatment is the right level of care
- Identify any medical or psychiatric needs that require special preparation
- Review possible detox medications if applicable
- Identify current prescriptions and, with the appropriate consent, determine whether coordination with a current prescriber is needed
If you have a complex medical history, we may schedule a brief call with our medical director before admission.
Do not stop, skip, or change a prescribed medication because you are preparing for treatment. Admissions can tell you how to bring an up-to-date medication list and whether to transport original labeled containers. After arrival, the medical team reviews each medication, the reason it was prescribed, safety considerations, possible interactions, and the available treatment plan before deciding how it will be handled. Bringing a prescription does not guarantee that it will be continued unchanged, substituted, or administered on the same schedule.
Practical Questions to Resolve Before Arrival
Device, nicotine, visitor, and medication procedures can change with safety requirements and an individual clinical plan. Ask admissions for the current written policy before packing or making plans around phone access, a laptop, work calls, smoking or vaping, nicotine replacement, visits, or prescription handling.
Residential care should not be planned as remote work. Access to a laptop or work calls is not promised and, if any access is considered, it depends on current facility rules and clinical review. Arrange leave and backup coverage rather than assuming you can work during treatment.
Tell admissions about childcare, pet care, court dates, accessibility needs, and other time-sensitive responsibilities early. These childcare and pet-care planning ideas may help you make a practical checklist.
If admission cannot happen on the expected date, ask what level of care is safe while you wait and where else an appropriate opening may be available. See what to do when no detox or rehab bed is available. Call 911 for a medical emergency or 988 for a mental health or suicide crisis.
Step 4 — Travel & Arrival
For local clients, we arrange transportation to our Las Vegas estate. For out-of-state clients, we help you book a flight (often same-day or next-day) and pick you up from McCarran International Airport. Our facility is at 198 Ebb Tide Cir, about 15 minutes from the airport.
What to bring:
- Photo ID and insurance card
- A list of current medications (or the medications themselves in original bottles)
- Comfortable clothing for 30 days (laundry on-site)
- Personal toiletries
- A small amount of cash if desired
What to leave at home:
- Valuables, jewelry, large amounts of cash
- Substances of any kind, including over-the-counter sleep aids and supplements
- Weapons of any kind
Step 5 — Intake & Settling In
When you arrive, our intake nurse will complete a full medical and psychiatric assessment, take vitals, conduct drug and alcohol screening, and confirm the medication plan for your detox. You will meet your assigned clinician and tour your private suite. Most patients are settled and resting within two to three hours of arrival.
Step 6 — The First 72 Hours
The first three days are focused on safety, comfort, and rest. If you are detoxing, you will receive medication to manage withdrawal symptoms and 24/7 nursing oversight. If detox is not needed, you will begin gentle orientation to the program — daily schedule, your treatment team, and the rhythms of life on the estate. By day three or four, most patients begin engaging fully with individual and group therapy.
What Happens Next
The full residential program runs 30 to 90 days depending on your clinical needs and insurance coverage. Throughout the stay, your treatment team will continuously assess and adjust your plan. Before discharge, we coordinate aftercare — outpatient providers, sober living, ongoing MAT, family support — so you have a real plan and real connections in place.
Ready to Start?
Call (725) 550-5655 — admissions specialists answer 24/7. Or verify your insurance online and we will call you back within minutes.